Frequent asked questions

CamperVan Menorca, alquiler de autocaravanas

Who can drive the motorhome?

The minimum age to be a driver is 25 years. You must have a valid driving license B for 3 years with a minimum of 6 current points. In case of customers who are not residents of the EU, must have an equivalent valid international driving license. You can hire an additional driver for € 10 / day, maximum 2 drivers.

How is the motorhome reserved?

To complete the reservation, 30% of the total amount of the motorhome rental must be paid in advance.

Can I cancel the reservation if I have already booked In case of cancellation, the client must pay the following cancellation fees:
-20% of the reservation up to 40 days before the start of the rental.
-50% of the reservation between 39 and 20 days before the start of the rental.
-75% of the reservation between 19 and 10 days before the start of the rental.
-100% of the reservation less than 9 days from the start of the rental.

What documents must be signed at delivery?

On the delivery day, the company and the customer will sign, in addition to the rental contract, a document that will include all the possible defects that may be found in the vehicle at the moment of formalizing the contract.

Do I have to pay a deposit?

You can only withdraw the vehicle having paid the total amount of the rent and the deposit, which will be € 800 to cover any damage that may occur both inside and outside of it.

How can I pay ?

You can pay by cash or credit card.

What documents do I have to present at delivery

At the time of the vehicle’s collection, the client must provide the ID or passport along with the driver's license and photocopies of both.

Where is the motorhome delivered

The delivery and return of the vehicle will be in Ciutadella. We have a pick-up and return service to customers at the airport and port of Maó (extra payments applied).

When can I pick up or return the motorhome

Delivery and return schedules:
-The check in will take place in the afternoon from 5pm to 8pm.
-The checkout will take place in the morning from 9 am to 12 pm.

What happens if we return it after 12h

The return of the vehicle must be done well in advance of the client's final departure time or before 12 o'clock, in order to assess the status of the vehicle and proceed to the corresponding refund of the deposit, if delivery is made after this limit, there will be a penalty and it cannot be reviewed at the moment. The deposit will be returned until after 48h. as long as the state of the motorhome is the same as when it was delivered.

Can we smoke or light candles

It is not allowed to smoke inside the vehicle or to light candles because of the risk of inflammation.

Are pets allowed in the motorhome

Pets are not allowed.

Is it possible to take the motorhome off of Menorca?

The rent is limited to Menorca. To leave the island you must have a specific written authorization from the company.

What happens if the motorhome fails?

In case of a failure not related to the customer’s misuse, CamperVanMenorca will cover the repair costs and, if possible, will replace the vehicle with a similar one at no additional cost.